CONSUMER PROTECTION PRINCIPLES

Azuri Technologies is committed to being an off-grid market leader that delivers outstanding products, services, and most importantly, customer satisfaction to all customers throughout the life of their Azuri product.

Azuri endeavours to maintain an environment of continuous improvement with the goal of delivering outstanding product and services to all our customers.

Azuri goes above and beyond the minimum standards of practice consumers should expect from off-grid solar companies set by the Global Off-Grid Lighting Association:

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Transparency

  • The company shares clear and sufficient information on the product, service, payment plan and personal data privacy practices to enable consumers to make informed decisions.

  • The company shares relevant and timely information before, during and after sales.

  • The company communicates in a language and manner consumers can understand.

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Responsible sales and pricing

  • The company takes adequate care to ensure consumers can afford to pay for the product and / or service without becoming overburdened.

  • The company ensures consumers' characteristics are taken into account in the price, payment structure and fees of the product and / or service.

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Good product quality

  • The company ensures the product / system is appropriate, good quality, safe and performs as advertised.

  • The company ensures the user interface / payment platform is appropriate for consumers.

  • The company takes reasonable measures to ensure product longevity (including ease of operation and maintenance, repairability and durability).

 
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Good consumer service

  • The company ensures availability of technical and after-sales service support, including warranty and post-warranty service for a reasonable period of time.

  • An accessible, effective and timely mechanism for complaints and problem resolution is in place.

  • The company instructs consumers on proper use and care, and any health and safety risks, related to the product usage or disposal.

  • The company considers measures to enable continued operability of the product in the event of the failure of the company.

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Data privacy

  • The company applies good practices and comply with relevant laws and regulations governing consumer data privacy.

  • The company only collects, use, retain and share personal information that is necessary for the stated consumer service and legitimate interests of the business.

  • The company ensures consumer data is kept secure and confidential.

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Fair and respectful treatment

  • The company ensures fair and respectful treatment of current and prospective consumers, with adequate safeguards in place against corruption and abusive treatment.

  • The company promotes inclusive practices and do not discriminate, for example, by gender, religion or ethnicity.

  • The company seeks consumers’ views and feedback on the design and delivery of the product, service and payment plan.